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Return Policy

The items you buy are made exclusively for you — they don’t sit waiting in a warehouse for someone to buy them. That’s why we believe your order will arrive in perfect condition, though of course, there can always be surprises!

At nerdais.com (hereinafter “Nerdais”) we care about giving you the highest satisfaction possible. We want you to feel confident buying from us and to have clear terms for our returns, so we’ve put together the following document with you in mind, to give you peace of mind.

What happens if the product is damaged during shipping?

We ask that before accepting delivery, you take a photo of the package to show how it arrived. Once you’ve opened the package, if the product has any problems, we’ll need you to take photos so we can verify the damaged goods, and we’ll gladly send you a new replacement product at no extra cost.

My order hasn’t arrived — what do I do now?

For packages lost in transit, all claims must always be submitted within 15 days of the estimated delivery date. But don’t worry — we’ll cover the cost of reprinting and shipping a replacement order for you.

We may ask for your help before doing so, such as confirming with us that you entered the correct address and contacting the carrier to try to locate the missing package.

Please note that if the tracking information shows an order as delivered because the address was incorrect, or because the carrier left it with a neighbor, we will not be held responsible and will not resend the order. We’re not yet able to help with claims against carriers, but we hope to be able to soon.

If an order is not claimed or returned by the customer, reshipping charges will apply.

What happens if the recipient’s address was incorrect?

If the recipient’s address is incorrect, you will be responsible. The package is usually returned to the return address. In that case, we’ll get in touch with you so you can provide us with an updated address. A reshipping fee will apply.

How can I report a problem with my order?

You can report problems with your order by emailing pedidos@nerdais.com. In that email, please include the following information:

  • Attach the order invoice.
  • Indicate the item that has a problem.
  • Describe the item’s problem in detail.
  • Attach relevant photos whenever possible.

How much time do I have to file a return/exchange claim if the item is defective?

Any claim for a misprinted, damaged, or defective item must be submitted within 20 days of the date the product was received. For packages lost in transit, all claims must be submitted within 15 days of the estimated delivery date.

Can I return the product without a reason, or without wanting to give one?

Of course! You have 14 calendar days from the date the product was delivered to exercise your right of withdrawal if you are a Spanish citizen; please see our Terms and Conditions.